We help our customers create, maintain, and secure their IT systems. As a Full-Service IT management company called a Managed Service Provider (MSP), a team of experts and IT professionals maintain the requirements of users that need to work. Providing 24x7 Information Technology Operational Monitoring, Network Administration, Network Management and Security, Server Virtualization Management, Storage and Cloud Services, and Help Desk Support with a wide range of expertise to provide a complete scope of services to assure your user base can operate at maximum efficiency.

United Network Associates, Inc. is headquartered in Farmingdale, New York across from Republic Airport. UNA operates in a secondary location at the Plainview Technology Incubator office space for technology collaborations and supplemental work space. UNA specialists all live in New York and service companies in the New York Metro area and throughout the United States, Europe and South America.

Managed services is the practice of outsourcing the responsibility for maintaining, and anticipating need for, a range of processes and functions in order to improve operations and cut expenses. It is an alternative to the break/fix or on-demand outsourcing model where the managed services proactively manages the environment as opposed to the service provider performing on-demand services and bills the customer only for the work done. Clear advantages to adopting managed services is intended to be an efficient way to stay up-to-date on technology, have access to skills and address issues related to cost, quality of service and risk.

A managed IT services provider (MSP) is most often information technology (IT) services provider that manages and assumes responsibility for providing a defined set of services to its clients proactively and determines what services are needed. A Managed Service Provider offers end-to-end Information Technology management of your Internal IT systems and your Cloud assets that are monitored for uptime, failure notifications, and security. The MSP also monitors and manages your systems in the cloud, from Applications to storage and backup. The MSP will provide a comprehensive support system that assures system uptime, reliability and security.

Most MSPs bill an upfront setup or transition fee and an ongoing flat or near-fixed monthly fee, which benefits clients by providing them with predictable IT support costs. Good Quality MSPs act as facilitators who manage and procure staffing services on behalf of the client. In such context, they use an online application called vendor management system (VMS) for transparency and efficiency. A managed service provider is also useful in creating disaster recovery plans, security policies and compliance documents. Managed Service Providers tend to prove most useful to small businesses with a limited IT budget.

When comparing managed IT services vs. break/fix, the word you want to keep in mind is “proactive.” Break/fix IT companies provide traditional IT services: you break your technology, they come and fix it. MSP or Managed IT service Providers proactively prevent 99% of breakage and cyberattacks by keeping your systems up to date and secure around the clock. Today’s MSPs will also fix your systems when you need them to, which means that managed IT services providers are often break/fix providers as well.

Professionals in both focus areas will help you determine the best business technology to support your company’s future, and both will implement that technology for you. An IT strategic consultant can roadmap and implement a solution and then walks away at the end of an implementation or other engagement. A managed services provider (MSP) will support your company’s IT for years to come, developing a long-term relationship that keeps your technology working at top performance and maximizing the effects on efficiency and security.

Software tools delivered by an IT service provider that monitors the state of IT assets in your organization. The RMM tools scan for abnormal behavior, critical statuses, and security access on those assets. RMM tools allow for patch control where the equipment is always running the latest software associated with that product. The RMM tools allow for equipment to self-notify IT management, create a service ticket and react in the fastest manner possible with minimal downtime to the user and maximum control over your IT assets. These monitoring tools are applied in specific methods with customized thresholds based on the organization’s needs.

A firewall is a device used for network security that monitors incoming and outgoing network traffic. The Firewall decides whether to allow or block traffic based on a defined set of security rules. Firewalls establish a barrier between secured internal networks untrusted outside networks, such as the Internet. A firewall can be hardware, software, or both.

A VPN is a Virtual Private Network. The VPN creates an encrypted tunnel between itself and a Firewall device over the Internet. If you are connecting remotely to an office with a firewall, a secured private tunnel is established from your remote laptop to the office using this VPN prior to accessing your data or desktop remotely. Once the VPN connection is established, the firewall allows the remote user into the remote connection securely and with encryption as to maximize security while users are logged in remotely.

Businesses of all sizes and in all industries use Managed Services for a variety of different reasons. Small to medium size companies use MSPs to provide full IT services so they can focus on their core business and maintain operational cost control. Larger companies may use an MPS to augment the in house IT staff, having the MSP handle the more day to day tasks freeing up resources to complete more strategic projects. Companies that need 24x7x365 monitoring and alert will engage an MSP to assist with that coverage.

The vast majority of IT issues can be handled remotely, however when an emergency arises or there is an upgrade or changes needed that requires an on-site visit, our technicians will be dispatched and work on-site. UNA can dispatch technicians to your site as required or requested.

Customers can reach our Help Desk 24x7x365 and receive help from a live technician. Response times to specific issues depend on the severity of the issue the client is facing. Our goal is to meet your needs by maximizing uptime and addressing issues as soon as they occur. In our 20 years in business, we have shown our ability to be there for the customer when they need it.

UNA will develop IT security policies for your specific organization. With compliance and cybersecurity as a primary compliance growth area, these policies are critical for daily operational use, network security and potential loss or theft of your data. UNA offers a wide range of Cybersecurity Solutions including policy creation and update, compliance certifications, Cyber-Security testing, employee training, and comprehensive security assessment services.

A group of well-spoken IT Professionals that provide direct IT support to end users. When a user contacts the support line our UNA Technical Help Desk staff will work with the end users to take control of the computer and manage the problem together in real-time.

To resolve issues fast, UNA will be your 3rd party liaison to all other technology vendors that you use. If there is a software problem, the UNA help desk will get the software company on the call and together troubleshoot the end users problems in order to quickly and swiftly resolve the end users issues without waiting for other techs to get involved.

In June of 2020, UNA received an award for IT Help Desk Services in Farmingdale. After 20 years in business, UNA prides itself on helping users with really good computer user support.

For growing organizations, internal IT staff to handle the day-to-day technical user issues can be quite cost effective. The growing requirement for data stewardship is an evolving requirement that is best served by such dedicated internal IT staff. Organizations such as this count on UNA for the most advanced and critical IT system support and configuration. In this Co-managed IT engagement, the MSP is the IT partner to become an extension of your technical team. In a co-managed IT engagement, the end users get the best of both worlds at the most cost effective costs.

Additional temporary IT staff also known as supplemental staff is as an extension of the inhouse IT workers for projects, upgrades or planned modifications. Augmented Staff is that additional staff to not only supplement the existing staff for more physical workers, but to enhance the team with Engineers and specialists for specific needs. UNA provides this augmented and supplemental staffing option for organizations with internal IT staff that need extra help. Whether, the internal IT staff needs extra hands for an upgrade or in case of an emergency, having a supplemental IT staffing option is a great option to have for the growing business.

UNA is a Managed Service partner with a help desk and management operation that works around the clock. UNA clients that receive managed services have software tools that are active at all times and a team of specialists able to react at a moments notice. IT dependency is growing daily. Count on a partner that will be there when you need them.

Network Security Scanning and Assessments should be performed. UNA can run multiple levels of network scans that can show the vulnerabilities in your IT environment. A network scan can range from external scanning of your IP addresses to validate security and see if there are vulnerabilities to Internal scan that validate security internally on your system.

A Penetration test is a high-level network simulated attack performed by authorized personnel on your network as a scheduled event. The results are documented and presented as final results of your system security. A Network Security assessment is a network scan where the network security is assessed and corrected prior to performing a final PEN test. A Network Vulnerability scan leading to an assessment, leading to a Penetration Test is the road to maximum network security today.

These assessments lead to recommendations that can be remediated with a plan of action.

It is common today, for larger organizations to ask for Network Assessments or PEN test results for compliance requirements. It is becoming common for larger groups to have a dedicated security officer within their organizations.

Compliance requirements is HIPPA, DFS, and other regulatory bodies are adhering to the NIST standards. These NIST standards are security standards that many compliance requirements are working towards. Today, a certified professional with the CISSP certification can provide consultation to assess and assist clients to meet these larger requirements or perform a certified audit.