Resources
Remote Support Links
Install Google Android Support
Downloads
Adobe Acrobat Reader
A free software that lets you view and print Adobe Portable Document Format (PDF) files on a variety of hardware and operating system platforms. This new version of the familiar Adobe Acrobat Reader provides a host of rich features.
AgileBits 1Password
A Password Manager that uniquely brings you both Security and Convenience. It is the only program that provides Anti-Phishing protection and goes beyond password management by adding Web Form Filling and Automatic Strong Password Generation. All your confidential information, including passwords, identities, and credit cards, are kept in one secure place.
Apple iTunes
A free application for Mac and PC. It plays all your digital music and video. It is an important utility to help back up your iPhone and iPad. It also syncs content to your iPhone, iPad, iPod, and Apple TV. It’s an entertainment superstore that stays open 24/7.
Dropbox
Works just like any other folder on your computer, but with a few differences. Any files or folders inside Dropbox will get synchronized to Dropbox’s servers and any other computer linked to your account. All data is transferred over SSL and encrypted with AES-256 before storage. Dropbox keeps track of every change made to any of its contents.
Evernote
Allows you to easily capture information in any environment using whatever device or platform you find most convenient, and makes this information accessible and searchable at any time, from anywhere. Use Evernote to jot notes, create to-do lists, clip entire web pages, record audio, and store documents. Evernote will even recognize printed or handwritten text.
Google Apps Sync for Microsoft Outlook
Allows you to use Microsoft Outlook 2007, 2010 and 2013 effectively with Google Apps. You get the cost savings, security and reliability of Google Apps, while employees can use the interface they prefer for email, contacts, calendar and notes. The Google Apps Sync includes Google Apps Migration for Microsoft Outlook to import existing data to Google.
Google Chrome
A browser that combines a minimal design with sophisticated technology to make the Web faster, safer, and easier. Use one box for everything–type in the address bar and get suggestions for both search and Web pages. Shortcuts allow you to launch your favorite Web apps straight from your device.
Google Drive
A safe place for all your stuff. Upload photos, videos, documents, and other files that are important to you to Google Drive. Store everything safely and access it anywhere. You can access your stuff from anywhere–on the web, in your home, at the office, while running errands and from all of your devices. No matter what happens to your devices, your files are safely stored in Google Drive.
Intuit QuickBooks
Everything you need to manage your business more effectively. It’s as simple as filling in familiar checks, invoices, and forms onscreen. Simplify your accounting by taking advantage of QuickBooks features such as easily pay bills, print checks, track expenses, and record time and job costs.
Microsoft OneDrive
A place to store your important files so you can access them from virtually any device. When you save your files to OneDrive, they’re always with you. OneDrive integrates deeply into the latest Microsoft Windows, Windows Phone, and Office. You can easily access your files from any device linked to your OneDrive account using the built-in integration or the OneDrive app.
TSPrint
The RDP printing software for your Terminal Services, Remote Desktop, VDI, or Citrix environment. Simple implementation and ease-of-use makes TSPrint one of the most popular remote desktop printing solutions on the market.
VLC Media Player
A free and open source cross-platform multimedia player and framework that plays most multimedia files as well as DVD, Audio CD, VCD, and various streaming protocols. It runs on a majority of platforms including Windows, Linux, Mac OS X, Unix
Cloud Portal Logins
Microsoft Office 365
UNA is a registered Microsoft Office 365 Cloud Partner to provide our clients access to familiar Microsoft Office tools, enterprise-grade email, conferencing, and more Microsoft cloud services.
Mimecast Email and Web Security
Quick to deploy and simple to manage, Mimecast Web Security protects employees and guest users against cyberthreats, such as malware, at the DNS level.
Google G Suite for Business
UNA is a certified Google G Suite reseller for it’s cloud-based productivity suite that helps you and your team connect and get work done from anywhere on any device. It allows you to work smarter and focus on what really matters.
Dropbox for Business
Dropbox syncs your team’s work across all your devices. Powerful management tools make it easy to manage team members and keep track of account usage. Share, collaborate, and stay in sync with your team.
Amazon Web Services
Amazon Web Services (AWS) is a collection of remote computing services that make up a powerful cloud platform. United Network Associates partners with Amazon to provide companies a range of services from basic server hosting to large load balancing cloud infrastructure configurations. These cloud based services are much faster and cheaper than maintaining your own production servers or even building your own physical server farms.
Infrastructure Monitoring
United Network Associates monitors systems, networks, and applications in a unified dashboard where you can quickly and efficiently diagnose and assess the impact of performance problems and avoiding costly service downtime.
N-Able Mail Assure
Email Protection and Archiving
Service Desk Login
United Network Associates manages and resolves incidents as quickly and efficiently as possible. Our help desk is focused on the customer and their needs but it does not stop there. Our help desk is just a component of our fully featured service desk.
Our service desk is a single point of contact for both the end users and IT personnel at your company. While the help desk component is focused on the users, the service desk encompasses the management and improvement of your IT process; monitoring and assessing the current needs and opportunities of your company.
The UNA service desk plays a key role in our managed services program. A custom-made managed services program is designed to address all relevant support and business development issues. This includes proactive support, regularly scheduled maintenance and administrative support with advisory meetings with your UNA account representative.
Malware Removal
Viruses, worms, Trojans, and bots are all part of a class of software called malware. Malware is short for malicious software. It is designed to damage, disrupt, steal, or in general inflict some other “bad” or illegitimate action on data, systems, or networks.
Some of the more commonly known types of malware are viruses, worms, Trojans, bots, rootkits, back doors, spyware, and adware. Damage from malware varies from causing minor irritation (such as browser popup ads), to stealing confidential information or money, destroying data, and compromising systems and networks.
Business computers running Microsoft Windows have been plagued with malware because it is easy to infect. United Network Associates protects its clients using a combination of hardware and software along with corporate policies. Just relying on a single vendor is no longer sufficient to protect your company. UNA can provide you with a security assessment and recommended solutions to prevent malware from infecting your business systems.
Need help today with a malware infected system? UNA experienced technicians can perform a system cleanup which includes malware removal and system optimization.
Free Tools
Below are some free tools that can help you when dealing with a malware infection on a personal or unmaintained system. Although these tools can be helpful, they can also cause additional damage to an inexperienced user making your system inoperable.
Malwarebytes Anti-Malware (Windows and Android)
Malwarebytes Anti-Malware combines powerful technologies built to seek out and destroy malware infections. It is well-known for its detection and removal capabilities but should not be mistaken for security protection for business computers and servers.
Sophos HitmanPro (Windows)
HitmanPro is a second opinion scanner, designed to rescue your computer from malware that has infected your computer despite all the security measures you have taken.
Piriform CCleaner (Windows and Mac)
CCleaner is the number-one tool for cleaning your computer. It protects your privacy online and makes your computer faster and more secure. Easy to use and a small, fast download.
Revo Uninstaller (Windows)
Revo Uninstaller helps you to uninstall software and remove unwanted programs installed on your computer even if you have no option to uninstall or cannot uninstall from “Windows Programs and Features (Add or Remove Programs)” control panel applet.