Service Desk

United Network Associates manages and resolves incidents as quickly and efficiently as possible. Our help desk is focused on the customer and their needs but it does not stop there. Our help desk is just a component of our fully featured service desk.

Our service desk is a single point of contact for both the end users and IT personnel at your company. While the help desk component is focused on the users, the service desk encompasses the management and improvement of your IT process; monitoring and assessing the current needs and opportunities of your company.

Incident Tracking and Reporting

Problem, Change and Release Management

Configuration Management, Monitoring and Remote Support

ITSM and ITIL Best Practices to Achieve Service Excellence

The UNA service desk plays a key role in our managed services program. A custom-made managed services program is designed to address all relevant support and business development issues. This includes proactive support, regularly scheduled maintenance and administrative support with advisory meetings with your UNA account representative.

UNA has a solution for your budget. Contact us today!

Contact us today!